AI Agent

An AI agent is an AI system that can plan steps, call tools, and carry out tasks on its own, rather than just answering single-turn questions like a chatbot.

AI agents suit workflows that are repetitive and rule-bound but still require language understanding, such as customer support, document classification, or internal knowledge lookup. A common misconception is that an agent can handle any task; one-off or highly creative work usually isn't a good fit, so evaluating the use case first matters more than the technology.